Frequently Asked Questions
Question 1: Why do I need to register to become a member?
Answer 1: You can register as a member and enjoy our membership at any time for free.
At the time of checkout, you only need to choose your personal information and preferences according to your need. You don't have to repeatedly enter the same information many times. As a member, you save your precious time.
Question 2: Do I have to login in order to check out?
Answer 2: You may also choose to check out as a guest, but you will not have the convenience of registered users.
Question 3: How do I modify my account information?
Answer 3: Please log in to “My Account” and modify or update the account information under the account management section.
Question 4: Can I place an order by phone?
Answer 4: Online shopping is the most convenient way in the modern era. You have sufficient time to check the information when making a purchase and check the accuracy of your personal information. This is a convenience that is not available for ordering by phone. We will keep in touch with you by email after you place an order through the Internet until you receive your goods.
Question 5: Can I change or cancel my order?
Answer 5: Once your order is confirmed, you will not be able to make changes. However, if the item has not been shipped, we can modify or cancel the unshipped order for you.
Question 6: How do I check the status of my order?
Answer 6: You can check the status of the order directly by logging in to My Account or by checking the order confirmation letter we sent you.
Question 7: What mailing method do you use?
Answer 7: We use the UPS/USPS service.
Question 8: Can you mail it internationally?
Answer 8: At present, we only ship our products to North America, including the United States and Canada.
Question 9: How to track packages?
Answer 9: After the order is shipped, you will receive a delivery confirmation notice with the package tracking number. You can click on the tracking number or log in to UPS or the USPS web page to view your package shipments. Package tracking information after shipment takes 1-2 business days to update.
Question 10: Can I change my delivery address?
Answer 10: Before shipment, we can modify the shipping information for you free of charge. Once the package is handed over to the mailing company, the receiving address will not be changed.
Please contact us at [[email protected]].